Quick Answer: How Do I Contact Telstra Complaints From Australia?

How long does a Telstra refund take?

Refunds to your bank account can take up to five business days.

We can also give a refund by cheque, or transfer the amount to another Telstra account.

Cheque refunds may take 10-14 business days..

Does Foxtel have live chat?

If you have a disability and either need assistance lodging a complaint with Foxtel or need help to understand our complaint handling process, you can contact us via: Live Chat: you can communicate with one of our agents directly online using our Live Chat service.

How do I contact Telstra customer service?

810 44 800 856 0000Telstra/Customer service

Does Telstra have an Australian call Centre?

General Telstra support for residential customers Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

Can you contact NBN directly?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.

Why is my NBN not working?

If all of the indicator lights on your NBN router are off, this means the device is not getting any power or malfunctioning. If you are confident the power outlet that you have connected the NBN power supply or Network Termination Device to is working then your Network Termination Device may be faulty.

What is Telstra email address?

If you’re a current Telstra email customer with a @bigpond.com, @bigpond.net.au or a @telstra.com email address, you can update to Telstra Mail now. If you’re a new customer taking up a home internet plan, you’ll be issued with a @bigpond.com identity so you can take up Telstra Mail.

Where is Telstra’s head office?

Melbourne, AustraliaTelstra/HeadquartersTelstra Corporate Centre is an office skyscraper in Melbourne, Australia. Standing 218 m high with 47 floors (43 used as offices), it is the 13th tallest in Melbourne. It is located at 242 Exhibition Street.

Does Telstra use overseas call Centres?

Telstra use contractors in call centres overseas they don’t directly work for Telstra.

What is the number for Telstra faults?

13 22 03Call 13 22 03 to report the fault and set up call forwarding.

How do I dispute a Telstra bill?

To dispute a bill, please call 13 2000 or if you have a Telstra Account Executive, contact 13 2253.

How do I contact Foxtel by phone?

810 61 3 8325 2701Foxtel/Customer service

How do I speak to a Telstra person in Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

How do I speak to someone at Foxtel Australia?

Phone: 1300 130 799.Phone: 1300 657 346.Phone: +61 3 8325 2701.TTY: 133 677 then enter 131 999.Speak and Listen: 1300 555 727 then ask for Foxtel.Phone: (02) 9813 6000.

What time can I ring Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Does Optus have a call Centre in Australia?

Optus. “Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries.

Is Foxtel owned by Telstra?

Foxtel is owned by News Corporation Ltd (65%) and Telstra Corporation Ltd.

How do I complain to Telstra?

Get the My Telstra appUse our online form to lodge your complaint. We’ll acknowledge your complaint within one business day, but it may take a few days to reach a case manager.Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.Fax your complaint to 1800 753 949.Contact us on 13 22 00.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

How do I contact Telstra NBN?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.nbn. Call 13 2000. nbn.Other Options. Multilingual services. Find a Telstra Business Centre.