Question: How Do You Respond To A Customer Request For A Price Reduction?

How do you politely decline a customer request?

Their best tips are below.Genuinely hear their request.

Focus on what you CAN do.

Be gentle and provide next steps.

Don’t waste time, but don’t burn bridges either.

Decline with gratitude.

Offer alternatives.

Position yourself as the expert.

Be clear, transparent and upfront.More items…•.

How do you respond when clients think you are too expensive?

Let’s start with how you shouldn’t respond…Don’t automatically assume you’ve lost this client. … Don’t panic. … Don’t defend yourself. … Don’t take it personally. … Start a conversation. … Acknowledge that you’re expensive. … Focus on the return on investment (ROI) … Ask yourself: “Is this my ideal client?”More items…•

How do you respond when clients say your price is too high email?

4 Ways You Should Respond:Silence! First thing you should do is take a couple seconds before you do anything. … “Give / Get” When customers ask for a discount, ask what they would be willing to give up. … Ask Questions. … Customer References.

How do you tell a vendor they are too high?

Tell the supplier that you want order a very high quantity and get their price. Once you get the price, ask them how much for an amount less then what you want. Then tell them you want this many pieces and you’re getting it cheaper from their competitor. Give a reasonable price that makes sense, and they will beat it.

When a client says they found someone is it cheaper?

They’re telling you what they bought that for, thinking you should listen to them and follow that other decorator and charge “reasonable” prices. To explain to them why your prices are what they are is a lost cause, you’re not going to win them over.

Can the price be negotiable?

If you’re told that a price is negotiable, that means you can talk it over until you reach an agreement. So don’t start with your highest offer. Negotiable can also mean that a road or path can be used.

How do you respond to a discount email?

Sample email reply to customer asking for discountRe: Your discount request. Hello [Customer/Prospect], I have good news to share. … Regarding your discount request. Hello [Customer/Prospect], I’m getting back to you regarding the discount you mentioned in your last email. … Re: Our product value. Hello [Customer/Prospect],

How do you ask for a lower price?

Rules of Successful NegotiationDo Your Homework. You need to know some important things about the service or product you want to buy before you begin negotiations:Make the Other Side Name a Price First. … Don’t Be Reasonable. … Know the Limit. … Be Quiet. … Ask for Extras. … Walk Away.

How do you negotiate politely?

Simply ask what the other side wants. Ask why they want it….Do:Frame the negotiations as a problem-solving challenge.Take the time to make small talk. It’ll build connections you can leverage later on.Stress the areas on which you agree, and use words like “we” to signal you are invested in the relationship.

How do I negotiate a refund?

Five Steps for Negotiating a Speedy Partial RefundPrepare your mind. Be rational when asking for a partial refund—it shows the other party that you’re realistic and makes an implicit promise that a speedy fix is within sight. … Temper your approach. … Assign value in a principled manner. … Be prepared to walk away. … Save face.

How do you say no to a customer asking for a discount?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.